Shipping Policy

At MY SMB HUB, we specialize in providing digital services such as website development, design, and digital marketing. As a service-based company, our “shipping” is primarily the delivery of digital files, software, and online services. Below is our policy on service delivery:

Key Points of Our Shipping Policy:

Digital Delivery

All our products and services, including website development files, marketing reports, and other digital deliverables, are delivered electronically. There are no physical products involved, and hence no shipping charges or physical shipping methods apply.

Delivery Timeframes

• The delivery timeline for each project is clearly outlined in the contract before the commencement of any work.
• Website development projects typically follow a staged delivery, where certain milestones are completed and delivered at specified times.
• Digital marketing reports, SEO audits, and other digital services will be delivered based on the schedule agreed upon during the initial consultation.

Mode of Delivery

All digital deliverables are provided through secure online methods such as email, file-sharing platforms (e.g., Google Drive, Dropbox), or through your website’s backend access.
We ensure that all files are securely transmitted and accessible only to authorized individuals.

Access & Credentials

For website development projects, login credentials will be handed over once the project is completed and the final payment has been made.
We highly recommend storing and safeguarding all login details securely once received.

Service Completion

The completion and delivery of each project are confirmed via email, along with any necessary instructions, files, or documentation required to use and manage the digital products or services.
If there are any delays in delivery due to unforeseen circumstances, we will inform you promptly and provide a revised timeline.

Shipping and Handling Fees

Since our services are digital, there are no shipping or handling fees applicable. All charges associated with our services will be clearly stated in the service agreement.

Technical Support & Follow-Up

After the delivery of the final product, we provide a period of technical support as outlined in the contract to ensure everything functions as expected. This may include minor adjustments, troubleshooting, or guidance on using the delivered assets.
Ongoing maintenance, updates, or additional support beyond the agreed timeframe may be provided under a separate maintenance contract or at an additional cost.

Non-Delivery of Digital Goods

If, for any reason, you do not receive the digital deliverables as scheduled, please reach out to us immediately so we can resolve the issue. We are committed to ensuring all agreed-upon services are delivered promptly and professionally.

Contact Information

For any inquiries regarding service delivery or to report an issue, please contact us at:
Email: info@marketplace.mysmbhub.com